Who we are
This policy explains how Upright Water Co., a water-treatment business based in Weatherford, Texas (“Upright,” “we,” “us”), handles information you share through this website, our forms, text messages, email and social media.
For how you may use the site itself, see our Terms of Use.
Information we collect
Information you give us through forms, text, email or social media, which may include:
- Your name, phone number, email address and city
- Your water source (for example, city water or a private well)
- The services you are interested in and a description of your water concerns
- How you prefer to be contacted
- Water test results and your service address, if we test water at your home
Information collected automatically when you visit, such as cookies, IP address, device and browser details, pages viewed and the referring site.
How we use information
- To respond to your questions and requests
- To schedule and perform water tests
- To recommend options and prepare quotes
- To coordinate installation with the licensed plumber we partner with
- To contact you about your request
- To run, maintain and improve this website
- To keep business records
- To help prevent fraud and misuse
How we share information
We do not sell your personal information, and we do not share it with third parties for their own marketing.
We share information only as needed with:
- Service providers that help us operate, such as Formspree (form handling), Replit (website hosting), and our email and phone/text providers
- The licensed plumber we partner with, when you choose to move forward with an installation
- Others when required for legal reasons, such as to comply with law or protect rights and safety
- A successor in connection with a business transfer, such as a merger or sale
Text messages
We send text messages only if you consent on one of our forms or text us first. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
Reply STOP (or QUIT, END, CANCEL or UNSUBSCRIBE) to opt out at any time. Reply HELP for help.
We do not sell, rent or share your mobile number or text-messaging opt-in data or consent with third parties or affiliates for their marketing purposes; text opt-in data is shared only with the providers that deliver our messages.
Mobile carriers are not liable for delayed or undelivered messages. Program details are also described in our Terms of Use.
Cookies and Do Not Track
The site may use cookies and similar technologies to function and to understand visits. You can block or delete cookies in your browser settings, though some features may not work as expected.
Some browsers send “Do Not Track” signals. The site does not currently respond to those signals.
We will not send you marketing email without your consent. Any marketing email we send will include an unsubscribe link.
How long we keep information
We keep information only as long as reasonably needed for the purposes above and our records.
Security
We use reasonable safeguards to protect information. No method of transmission or storage is perfectly secure, so absolute security is not possible.
Your choices
You can ask us to access, correct or delete your information, or to stop sending you marketing. Contact us through our contact form. We respond within 45 days.
Texas residents
- We do not sell personal data or sensitive data.
- We will ask for your consent before processing sensitive data.
- If a data breach occurs, we will notify you and the Texas Attorney General when Texas law requires it.
Children
This site is not directed to children under 13, and we do not knowingly collect their information.
Other websites
The site links to other sites, such as public water reports. Their privacy practices are their own.
Changes to this policy
We may update this policy. The “Last updated” date above will show when it changed.
Contact us
Upright Water Co.
Mailing address: 1505 North Main Street, Weatherford, TX 76086Or use our contact form.